HAREZEN Terms of Service

Last updated: March 31, 2026

> Note: This English translation is provided for reference purposes only. In the event of any discrepancy between the Japanese and English versions, the Japanese version shall prevail.

Article 1 (Application)

1. These Terms of Service (hereinafter "Terms") set forth the conditions for the use of the food order and delivery service "HAREZEN" (hereinafter "the Service") provided by the HAREZEN operating entity (hereinafter "the Company"), between the Company and all customers who use the Service (hereinafter "Users").
2. By using the Service, Users are deemed to have agreed to these Terms.

Article 2 (Description of Service)

1. The Service is a web-based food order and delivery platform connecting travelers staying at accommodation facilities in tourist areas with local restaurants in those areas (hereinafter "Partner Restaurants").
2. The Company provides order intermediation and delivery services between Users and Partner Restaurants. Cooking is performed by Partner Restaurants; the Company is not a food manufacturer.
3. Products available through the Service are classified into the following four categories:

- Atsuatsu: Hot dishes delivered warm (in-person handoff required)

- SHIAGE: 80-90% pre-cooked meal kits (finishing cooking by User required)

- Sonomama: Premium deli items requiring no cooking (refrigeration required)

- BBQ: Pre-prepared BBQ ingredient sets (BBQ grill facility required)

4. The Service is provided through the website (https://harezen.com).

Article 3 (User Registration)

1. Users may use the Service by entering the required information and placing an order through the Company's designated method.
2. Users must provide true and accurate information when registering.
3. The Company may restrict or refuse use in the following cases:

- When false information has been registered

- When the User has previously violated these Terms

- When the Company otherwise deems it inappropriate

Article 4 (Orders and Payment)

1. Users may place orders by selecting a delivery slot (morning, lunch, afternoon, evening) and choosing desired menu items on the Service.
2. An order is established upon completion of payment. Credit cards or other electronic payment methods designated by the Company may be used for payment.
3. Payment processing is handled through an external payment service (Stripe, Inc.). Payment-related information is handled in accordance with Stripe's terms of service and privacy policy.
4. The total charge consists of the food price and delivery fee. All prices are displayed inclusive of tax.

Article 5 (Order Changes and Cancellations)

1. Users may modify order details until 2:00 PM on the delivery date.
2. Cancellation terms are as follows:

- Until 9:00 PM the day before delivery: Full refund

- After 9:00 PM the day before delivery, until 2:00 PM on the delivery date: A cancellation fee of 50% of the food price will be charged. The delivery fee will be fully refunded.

- After 2:00 PM on the delivery date: Cancellation is not possible. The full amount will be charged.

3. Orders may be cancelled by the Company due to Partner Restaurant circumstances (such as ingredient availability). In such cases, a full refund will be provided.
4. Refunds will be processed through the same payment method used for the original transaction. Refund processing may require several business days depending on the payment provider.

Article 6 (Delivery)

1. Delivery is performed by delivery staff arranged by the Company to the delivery address specified by the User (accommodation facility, etc.).
2. Delivery slots are as follows. Please place your order by the order deadline for each slot:

- Morning slot (08:00-09:00): Deadline 11:00 PM the previous day

- Lunch slot (11:30-12:30): Deadline 9:00 PM the previous day

- Afternoon slot (16:00-17:00): Deadline 9:00 PM the previous day

- Evening slot (18:00-19:00): Deadline 9:00 PM the previous day

3. Pickup methods vary by category:

- In-person handoff (Atsuatsu, Sonomama): Please receive directly from the delivery staff. If the User is absent at the time of delivery, the delivery staff will wait up to 10 minutes. If pickup cannot be confirmed after that period, delivery will be considered complete and no refund will be provided.

- Contactless delivery (SHIAGE, BBQ): Items will be left at the designated location. The User assumes responsibility for the product after contactless delivery is completed.

4. Front desk pickup at accommodation facilities may be available in some cases. Please confirm details with each accommodation facility.

Article 7 (Delivery Disclaimers)

1. The Company shall not be liable for delays or inability to deliver due to the following:

- Force majeure events such as weather (typhoons, heavy snow, heavy rain), natural disasters, traffic accidents, or road closures

- Errors in the delivery address specified by the User, or difficulty accessing the delivery location

- Inability to complete in-person handoff due to User's absence

2. While the Company takes measures to maintain temperature during delivery (insulated bags, etc.), the Company cannot fully guarantee that food will remain in its freshly-cooked condition due to factors such as outside temperature and delivery distance.
3. SHIAGE products are designed to be finished by the User. Neither the Company nor the Partner Restaurant shall be responsible for the results of finishing preparation by the User.

Article 8 (Food Safety and Allergies)

1. Partner Restaurants are responsible for food preparation and hygiene management. While the Company confirms that Partner Restaurants hold the required food service permits under the Food Sanitation Act, the Company does not guarantee the safety of individual dishes.
2. Allergen information is displayed on the Service based on information provided by Partner Restaurants. Please note the following:

- The accuracy of allergen information depends on declarations by Partner Restaurants.

- Other dishes containing specified allergens may be prepared in the same cooking facility (risk of cross-contamination).

- Menu ingredients may be changed without prior notice.

3. If you have severe food allergies, please contact the Partner Restaurant directly before ordering, or refrain from using the Service. The Company shall not be liable for health issues arising from allergic reactions, except in cases of willful misconduct or gross negligence by the Company.
4. After receiving the product, please observe the expiration date and storage instructions indicated on each product. The Company shall not be liable for health issues arising from consumption of products past their expiration date.

Article 9 (Tableware and Containers)

1. Tableware and containers used in the Service are disposable items specific to each category. There is no need to return them.
2. Tableware and containers are made from natural materials (bagasse, bamboo, etc.). Please dispose of them properly in accordance with local waste sorting rules.
3. The cost of tableware and containers is included in the food price (no additional charge).

Article 10 (Prohibited Activities)

Users shall not engage in the following activities when using the Service:

1. Registering or providing false information
2. Unauthorized use of other persons' personal information or payment information
3. Activities that interfere with the operation of the Service (unauthorized server access, repeatedly placing large numbers of orders, etc.)
4. Reselling ordered products
5. Verbal abuse, threats, or harassment toward Partner Restaurants, delivery staff, or other Users
6. Unauthorized reproduction, reposting, or secondary use of Service content (photos, text, etc.)
7. Activities that violate laws, regulations, or public order and morals
8. Other activities deemed inappropriate by the Company

Article 11 (Intellectual Property Rights)

1. All intellectual property rights related to the Service content (logos, designs, text, photos, software, etc.) belong to the Company or their rightful owners.
2. Users may not reproduce, modify, publicly transmit, distribute, or otherwise use the Service content without the Company's prior written consent.
3. Partner Restaurant menu photos and descriptions are posted with the permission of each restaurant.

Article 12 (Personal Information)

The Company handles Users' personal information appropriately in accordance with the separately established "Privacy Policy."

Article 13 (Changes, Suspension, and Termination of Service)

1. The Company may change the content of the Service without prior notice to Users.
2. The Company may temporarily suspend all or part of the Service in the following cases:

- When performing system maintenance, inspection, or updates

- When operation becomes difficult due to force majeure such as natural disasters or power outages

- When the Company otherwise deems it necessary

3. The Company may terminate the Service by providing 30 days' prior notice to Users.

Article 14 (Liability)

1. The Company shall not be liable for damages incurred by Users in connection with the use of the Service, except in cases of willful misconduct or gross negligence by the Company.
2. Even when the Company is liable for damages, such liability shall be limited to the amount paid by the User for the relevant order.

Article 15 (Amendments to Terms)

1. The Company may amend these Terms as necessary.
2. Amended Terms shall take effect upon posting on the Service. For material changes, notice will be given at least 7 days prior to the effective date via the Service or the registered email address.
3. If Users use the Service after the amendment, they shall be deemed to have agreed to the amended Terms.

Article 16 (Governing Law and Jurisdiction)

1. These Terms shall be governed by and construed in accordance with the laws of Japan.
2. Any disputes relating to the Service shall be subject to the exclusive jurisdiction of the Tokyo District Court as the court of first instance.

Article 17 (Language)

1. The official text of these Terms is in Japanese.
2. If an English translation of these Terms is provided and there is any conflict or discrepancy between the Japanese and English versions, the Japanese version shall prevail.

Article 18 (Contact)

For inquiries regarding the Service, please contact:

Email: support@harezen.com
Operator: HAREZEN Operating Entity (to be updated upon corporate registration)
Address: (to be updated upon corporate registration)